Toll Free: 1-800-753-7702
Albany: 518-753-4500
Buffalo: 716-568-9503
Depot Services
 
  • QRS’s Advance Exchange/Spare In The Air Depot Program (SITA) – QRS maintains a spare pool of equipment tailored to your specific POS needs. When you have a hardware failure at one of your locations, QRS ships a completely refurbished replacement unit next day air to your site via UPS (same day shipping). QRS issues a call tag for your defective unit and UPS automatically arrives at your site to pick up your defective unit. Your defective unit is repaired, refurbished, tested, and added back to your spare pool of equipment.
  • QRS’s Flat Rate Repair Depot Program (FRRP) – Customer sends defective unit to QRS. QRS repairs the unit within 3-5 business days at a predetermined price (flat rate) and ships it back to customer.
  • QRS’s Time and Materials Depot Program (T&M) – Customer sends defective unit to QRS for repair. QRS repairs the unit within 3-5 business days and returns it to the customer. Customer pays for labor, parts, and all freight.
  • QRS Expedite Repair Depot Services (ERS) - Customer sends defective unit to QRS for repair. QRS repairs the unit within 24 hours and returns it to the customer. Customer pays for labor, parts, expedite fee, and all freight.
  • Free Estimates
  • Programs Easily Tailored To Meet Customer Requirements
  • Component Level Repairs
  • Factory Parts
  • 99% Repair rate
  • Factory Trained Technicians
  • Custom packaging to insure safe shipping
  • 90 Warranty on all repair work
 
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