Tech Support & POS Specialists
The Customer Service Center is the heart of QRS. Our customers can access us anytime, anywhere, and for any reason. We strive for 100% customer satisfaction. In fact, we have several support programs in place to receive your call and/or your feedback.
Tech Support
All of our service technicians are dispatched through our Customer Service Center. This allows us to maintain one centralized customer service database to ensure accurate reporting and to track the performance of all of our systems' equipment. The primary reason that we can offer our customers high-quality service is found in our competent staff, management, and our certified technicians. Our average technician receives extensive training to ensure we have the best team in the industry.
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Product Support
In addition, you can call and speak directly with our POS specialists regarding any operational problem you may encounter. Questions on sales and analytics, database programming or day to day operation are no problem for our product support line which has been proven to be invaluable. Our commitment to quality and dependable customer service is paramount to both you - and us.
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Our Promise
We understand the demands and pressures of the hospitality industry. We know your success depends on how effectively you can put our products to work. Being responsive as well as accessible, keeping your system up-to-date, and working through problems and solutions together is part of our commitment to providing you with the most comprehensive technology solutions. We offer a full range of services, including:
- Onsite Maintenance Agreements
- Onsite Extended Coverage Maintenance Agreements
- Onsite 24-Hour Maintenance Agreements
- Onsite 24-Hour Time & Materials Service
- Depot Maintenance
- Depot Time & Materials Services
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- 24-Hour Help Desk Support
- POS Installations & Training
- In-House Customer Training
- On-Site Customer Training
- Carry In Services
- Parcel Packaging & Shipping
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